Terms

Here are ways to help your pieces shine as bright as the message they carry ;

Apparel Care

To keep your garments looking fresh and vibrant:

• Wash with care: Machine wash cold, gentle cycle.

• Turn inside out: Protects prints and embroidery.

• Use mild detergent: Avoid bleach or harsh chemicals.

• Dry low or air dry: High heat can fade designs.

• Cool iron if needed: Avoid ironing directly over prints.

Stationery Care

To preserve your stationery’s quality:

• Store in a cool, dry place away from moisture.

• Avoid direct sunlight to prevent fading.

• Handle with clean, dry hands to keep pages pristine.

Every Orahmé piece is a little messenger of light. Care for it well, and let it remind you daily of God’s promises.

We process all orders with care within 1–14 business days and currently ship within the U.S. only. Once your order is on its way, you’ll receive an email with tracking details so you can follow every step.

Shipping typically takes 1–8 business days once dropped off at the post office. Please note that delivery times may vary depending on your location, and occasional carrier delays may occur  thank you for your patience and grace.

We want you to love what you ordered, because every piece is created with purpose. 

Please note that all sales are final. However, we may accept a return under specific conditions:

• The item must be unworn and unwashed.

• Original tags must still be attached.

• Photographic evidence of the item’s condition upon delivery must be provided.

Once we receive your request and photos, our team will review the case carefully. If the item does not meet our return criteria as outlined in our terms and conditions, we’ll notify you by email with our decision.

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Damaged or Defective Items

We strive for excellence in every detail. If your order arrives damaged or defective, please contact us within 2 days of delivery at orahme.store@gmail.com with photos of the issue, and we’ll make it right.

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Refunds

Once your return is received and inspected, we’ll notify you by email regarding your refund status. Approved refunds will be processed to your original payment method within 5–14 business days.

Every order is prayed over before it leaves our hands, it’s our joy to serve you. Thank you for being part of a movement of light. 

Frequently Asked Questions

How can I contact ORAHMÉ?
You can reach us anytime at orahme.store@gmail.com and we’ll get back to you as soon as possible.

Where is ORAHMÉ based?
We’re proudly based in Houston, Texas, and we ship worldwide.

Do you offer early access or special promotions?
Yes! Join our email list to get first access to launches, exclusive offers, and updates.

Do you accept returns or exchanges?
Most of our items are made with care and are final sale. However, we may accept a return under specific conditions, contact us.

How long does shipping take?
Shipping typically takes 1–8 business days once dropped off at the post office.

What happens if my package is lost or stolen?
Once the carrier confirms delivery of your package, Orahmé is no longer responsible for lost or stolen items. If you cannot locate your order, we recommend checking your property, mailbox, local post office, or with neighbors first. If the package remains missing, please contact us at orahme.store@gmail.com. While we cannot guarantee replacement, we will do our best to guide you through filing a claim with the carrier.

How can I track my order?
Once your order ships, you’ll get an email with a tracking number. 

What payment methods do you accept?
We accept all major credit and debit cards, as well as the secure payment methods supported by Shopify Payments.

Can I change or cancel my order after placing it?
Because we process orders quickly, changes or cancellations aren’t always possible once your order is placed. If you need help, reach out as soon as possible and we’ll do our best to assist.

We’d love to hear from you! Whether you have a question about your order, need more details about our products, or simply want to share how Orahmé has encouraged you, our inbox is always open.

You can reach us anytime using the form below, and we’ll do our best to respond within 1–2 business days. If you’re contacting us about an existing order, please include your order number so we can assist you quickly.

For brand collaborations, wholesale inquiries, or press opportunities, please email us with the subject line “Collaboration” so we can route your message to the right team member.

If you prefer to connect through social media, send us a direct message on Instagram  @orahme.co and we’ll get back to you as soon as possible.

Every message matters to us because Orahmé isn’t just a brand, it’s a family. Your feedback, testimonies, and encouragement inspire us to keep creating pieces that shine the light of Jesus.

With love and gratitude,
The Orahmé Team